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Channel: Make HR Happen by Tom Bolt » Customer Service
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Tech Wars: Difficulties Beyond Our Control

We interrupt this blog due to technical difficulties beyond our control… or anybody’s control for that matter. If your internet provider is Comcast you could not see my website yesterday. I’m not sure...

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When Customer Service Doesn’t Matter

Ah, but you say customer service always matters. Not always. The outward facing image of a company is only one of its many characteristics that must be prioritized relative to the external environment....

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Networking: Not Just For Personal Gain

A common misconception is to consider organizations and their components as living, breathing, independently acting beings. The Supreme Court of the US may have granted corporations the same rights as...

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Off the Grid: Not Necessarily HR – Another Customer Service Fail

I’m not sure why I set my expectations so high, but every time I get crappy customer service from a company it makes me drop one level deeper into the inferno of cynicism. Nobody really cares anymore....

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